Community Personalized Video Marketing Blog

Terms and Conditions

 

Last Updated: 2025-03-28

1. Agreement to Terms

By accessing or using any of our "AI-Powered Marketing" products or services (hereinafter referred to as the "Service") and any "Done For You" (DFY) services provided by AI-Copilots (hereinafter referred to as "AI-Copilots," "we," "us," or "our"), you (hereinafter referred to as "you" or "User") agree to be bound by these Terms and Conditions (hereinafter referred to as the "Terms"). Please read these Terms carefully before using our Service. If you do not agree to all of these Terms, you are prohibited from using or accessing this Service.

2. Description of Services

AI-Copilots provides an AI-powered marketing service that utilizes artificial intelligence to generate customized content for marketing purposes. We also offer "Done For You" (DFY) service packages, which may include the following services:

Core Video Production & Personalization:

  • Video Concept Development: Helping clients define the message, style, and overall concept for their personalized video campaigns.
  • Scriptwriting & Editing (AI-Assisted & Human Oversight): Crafting compelling video scripts that are optimized for personalization and conversion, with human review and refinement of AI-generated content.
  • Template Customization: Adapting and branding video templates to match the client's visual identity.
  • Data Integration & Management: Assisting clients with preparing and integrating their customer data for personalization. This could involve data cleaning, segmentation guidance, and ensuring data privacy compliance.
  • Dynamic Content Implementation: Setting up the logic within your platform to dynamically insert personalized elements (text, images, calls-to-action) into the videos based on recipient data.
  • Video Rendering & Encoding: Handling the technical aspects of generating and optimizing the personalized videos for various platforms.
  • Multi-Language Adaptation: If your AI supports it, offering to adapt video content for different languages based on customer data.

Campaign Deployment & Management:

  • Email Marketing Integration: Setting up email campaigns to distribute the personalized videos, including email template design and integration with email marketing platforms (e.g., Mailchimp, ActiveCampaign).
  • Landing Page Integration: Designing and optimizing landing pages where viewers are directed after watching the personalized videos.
  • Social Media Distribution: Planning and executing strategies for sharing personalized videos on social media platforms (while respecting privacy considerations).
  • CRM Integration: Connecting video engagement data with the client's CRM system to provide a holistic view of customer interactions.
  • A/B Testing of Video Elements: Setting up and managing A/B tests for various video components (e.g., thumbnails, calls-to-action, intro sequences) to optimize performance.
  • Segmentation & Targeting Refinement: Continuously analyzing campaign data to refine audience segments and improve targeting accuracy.
  • Campaign Scheduling & Automation: Setting up automated workflows for video delivery based on triggers or schedules.

Analytics & Reporting:

  • Performance Tracking & Analysis: Monitoring key metrics such as video views, engagement rates, click-through rates, and conversions.
  • Custom Reporting: Providing clients with tailored reports on campaign performance and insights.
  • Recommendations & Optimization Strategies: Based on the data, offering actionable recommendations to improve future campaigns.
  • ROI Analysis: Helping clients understand the return on investment of their personalized video marketing efforts.

Strategic & Consultative Services:

  • Personalized Video Strategy Development: Working with clients to define their goals, target audiences, and how personalized video can best fit into their overall marketing strategy.
  • Audience Segmentation Strategy: Guiding clients on how to effectively segment their audience for optimal personalization.
  • Content Strategy for Personalized Video: Helping clients brainstorm and plan the types of video content that will resonate best with their target segments.
  • Training & Onboarding: Providing training sessions to client teams on how to understand and leverage the results of their personalized video campaigns.
  • Ongoing Consultation & Support: Offering regular check-ins and strategic guidance to ensure the client's success with personalized video marketing.
  • Competitive Analysis (in the context of personalized video): Analyzing how competitors are using video and personalization to identify opportunities.

Creative & Branding Support:

  • Brand Integration Guidance: Ensuring that all video content aligns with the client's brand guidelines.
  • Call-to-Action Optimization: Crafting compelling and personalized calls-to-action that drive desired outcomes.
  • Thumbnail Design Optimization: Creating eye-catching and relevant video thumbnails.

Technical & Integration Support:

  • Platform Onboarding & Setup: Assisting clients with the initial setup and integration of your AI video platform.
  • API Integration Support: Providing guidance and support for clients who want to integrate your platform with their existing marketing technology stack.

Considering the German Market:

  • Data Privacy Compliance (GDPR): Handling data responsibly and in compliance with GDPR regulations throughout all stages of the DFY service.
  • Legal Considerations for Marketing: Guidance (not legal advice) on legal aspects of video marketing in Germany, such as imprint requirements and advertising regulations.

The specific features and functionalities of the Service and DFY packages are as described on our website and in any applicable service agreements.

3. User Accounts

To access certain features of the Service, you may be required to create a user account. You are responsible for maintaining the confidentiality of your1 account credentials (including your username and password) and for all activities that occur under your account. You agree to provide accurate,2 current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You3 are solely responsible for any loss or damage resulting from your failure to comply with this section. You must notify us immediately of any unauthorized access to or use of your account. 

4. Payment Terms

  • Subscription Fees: For subscription-based access to the AI-Powered Marketing SERVICE, you agree to pay the applicable fees as outlined on our pricing page or as otherwise communicated to you. Subscription fees are typically billed on a monthly basis, commencing on the date of your initial subscription and recurring automatically until cancelled.
  • DFY Service Fees: Fees for "Done For You" service packages will be as agreed upon in a separate service agreement or proposal. Payment terms for DFY services may vary and will be specified in the relevant agreement.
  • Billing Cycle: Your billing cycle will be based on the subscription plan you choose. Unless otherwise stated, payments are due in advance of the service period.
  • Payment Methods: You agree to provide us with a valid and authorized payment method. By providing your payment information, you authorize us to charge the applicable fees to your chosen payment method.
  • Price Changes: We reserve the right to change our subscription fees or the fees for our DFY services at any time. We will provide you with reasonable prior notice of any such changes. Your continued use of the Service after the price change takes effect constitutes your agreement to the new fees.
  • Taxes: You are responsible for any applicable sales, use, value-added tax (VAT), or other taxes or duties arising from your use of the Service or purchase of DFY services.

5. Intellectual Property

  • Our Platform and Algorithms: The AI-Copilots platform, including its software, algorithms, designs, trademarks, service marks, and other intellectual property, are owned by and remain the sole property of AI-Copilots and its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for its intended purpose and in accordance with these Terms.
  • AI-Generated Videos: Videos generated by our AI platform as part of the Service are licensed to you for your marketing purposes, subject to the terms of your subscription and these Terms. You are granted a non-exclusive, worldwide, perpetual license to use, reproduce, distribute, and display the videos created for you through the Service for your internal and external marketing activities.

6. User Content 

If you provide any data, information, text, images, or other content ("User Content") in connection with your use of the Service or DFY services, you represent and warrant that you have all necessary rights and permissions to provide such User Content and that it does not infringe upon the rights of any third party. You grant AI-Copilots a non-exclusive, worldwide, royalty-free license to use, reproduce, process, adapt, and transmit your User Content as necessary to provide the Service and DFY services to you.

You are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of all User Content you4 provide. You agree not to upload or transmit any User Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy,5 hateful, or racially, ethnically, or otherwise objectionable.6 

7. Acceptable Use Policy

You agree to use the Service and DFY services in a manner that is lawful, ethical, and in accordance with these Terms. Prohibited uses include, but are not limited to:

    • Violating any applicable laws or regulations.
    • Infringing upon the intellectual property rights of7 AI-Copilots or any third party. 
    • Transmitting any harmful or malicious code, viruses, or malware.
    • Interfering with or disrupting the integrity or performance of the Service.
    • Attempting to gain unauthorized access to the Service or8 related systems. 
    • Using the Service to generate content that is illegal, unethical, or violates the rights of others.

8. Disclaimer of Warranties

THE SERVICE AND DFY SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR9 A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.10 AI-COPILOTS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT THE CONTENT GENERATED WILL BE ACCURATE, COMPLETE, OR MEET YOUR SPECIFIC REQUIREMENTS. YOU ACKNOWLEDGE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. 

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AI-COPILOTS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES11 (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS12 OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE13 OR DFY SERVICES, EVEN IF AI-COPILOTS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF14 AI-COPILOTS TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO AI-COPILOTS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. 

10. Indemnification

You agree to indemnify, defend, and hold harmless15 AI-Copilots, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys'16 fees) arising out of or relating to (a) your use of the Service17 or DFY services, (b) your User Content, (c) your violation of these Terms, or (d) your violation of any rights of any third party. 

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the18 Federal Republic of Germany, excluding its conflict of law provisions.19 Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction20 of the courts in Munich, Germany.

12. Termination

  • By You: You may terminate your subscription to the Service at any time through your account settings or by providing written notice to us. Termination will be effective at the end of your current billing cycle.
  • By Us: We reserve the right to suspend or terminate your access to the Service or these Terms at any time, with or without cause, upon notice to you. Reasons for termination may include, but are not limited to, your breach of these Terms, violation of applicable laws, or if we cease to offer the Service.
  • Effects of Termination: Upon termination, your right to access and use the Service will immediately cease. You will not be entitled to any refunds for any unused portion of your subscription, unless otherwise expressly stated in our Refund Policy. Following termination, we will initiate the process of deleting all User Content associated with your account within [Number, e.g., 30] days. While we strive for complete deletion, please be aware that residual copies may be retained in our secure backup systems for a limited period for disaster recovery purposes, but will not be actively accessible for normal use. It is your responsibility to ensure you have backed up any User Content you wish to retain prior to terminating your account.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website21 or by other reasonable means. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the revised Terms.22 It is your responsibility to review the Terms periodically23 for any changes. 

14. Contact Information for Legal Inquiries

For any legal inquiries regarding these Terms, please contact:

AI-Copilots

Gstaller Weg 36, D-82166 Gräfelfing, Germany

Email: legal[at]ai-copilots.com

15. Future Physical Goods

Please note that these Terms and Conditions primarily govern our digital services. Should AI-Copilots offer physical goods in the future, additional or separate terms and conditions regarding the sale, shipping, returns, and warranties of such goods may apply and will be made available at the time of purchase.