Privacy Policy
Last Updated: 2025-03-18
AI-Copilots ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your
1. What Information We Collect
We may collect the following types of personal information from you:
- Identity Data: This includes your name, email address, username, and password (for account creation).
- Contact Data: This includes your billing address, phone number (if provided), and any other contact information you provide to us.
- Payment Data: When you make a purchase, we collect payment information such as your credit card details or other payment method information. Please note that payment processing is often handled by third-party payment processors (see Section 4).
- Usage Data: This includes information about how you use our Service, such as the features you access, the videos you create or interact with, the data you upload, and your interactions with our platform.
- Technical Data: This includes your IP address, browser type and version, device type, operating system, referring website, pages you visit on our Website, and other technical information.
- Marketing and Communications Data: This includes your preferences for receiving marketing communications from us and your communication preferences.
- Customer Data: This includes the data you provide to us about your customers for the purpose of personalized video creation (e.g., names, email addresses, demographic information, purchase history, etc.). You are responsible for ensuring that you have a lawful basis for providing this data to us.
- Support Data: This includes any information you provide when you contact our customer support.
2. How We Collect Information
We collect your personal information in the following ways:
- Directly from You: When you register for an account, purchase our services, fill out forms on our Website, contact customer support, or otherwise provide information to us.
- Automatically: When you use our Website and Service, we may collect certain information automatically through technologies such as cookies, web beacons, and other tracking technologies (see Section 7 for our Cookie Policy).
- From Third Parties: We may receive personal information from third parties, such as payment processors, analytics providers, and marketing partners (only if you have consented to such sharing where required by law).
3. How We Use Information
We may use your personal information for the following purposes:
- To Provide and Maintain the Service: To manage your account, process payments, fulfill your requests, personalize your experience, and ensure the proper functioning of our Service.
- To Communicate with You: To respond to your inquiries, provide customer support, send you important notices and updates about our Service, and manage our relationship with you.
- For Marketing Purposes: With your consent where required by law, we may send you promotional emails and newsletters about our services, new features, and special offers. You can manage your marketing preferences at any time (see Section 6).
- To Improve Our Service: To analyze usage patterns, conduct research and development, troubleshoot issues, and improve the functionality and user experience of our Website and Service.
- For Legal and Security Purposes: To comply with applicable laws and regulations, protect our rights and the rights of our users, prevent fraud and abuse, and ensure the security of our Service.
- For Personalization of Videos (Customer Data): We use the Customer Data you provide solely for the purpose of generating personalized videos on your behalf and as instructed by you. We will not use your Customer Data for our own marketing purposes or share it with third parties except as necessary to provide the Service (e.g., with subprocessors under strict confidentiality agreements).
4. Data Sharing
We may share your personal information with the following categories of third parties:
- Service Providers: We may engage third-party service providers to assist us with various functions, such as payment processing (e.g., Stripe), website hosting, email delivery, analytics, customer support, and marketing. These service providers will have access to your personal information only to the extent necessary to perform their services and are obligated to protect your information in accordance with applicable data protection laws and our agreements.
- Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction, your personal information may be transferred to the acquiring entity or other third party involved.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.
- With Your Consent: We may share your personal information with third parties with your explicit consent.
5. Data Security Measures
We have implemented reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, firewalls, secure server infrastructure, access controls, regular security audits, employee training on data protection. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your personal information.
6. Your Rights Under the General Data Protection Regulation (GDPR)
If you are located in the European Economic Area (EEA), you have certain rights regarding your personal data under the GDPR, including:
- The Right to Access: You have the right to request access to the personal data we hold about you.
- The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- The Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal data under certain circumstances.
- The Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
- The Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- The Right to Object: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing.
- Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless there is a legal basis for such processing.
To exercise any of these rights, please contact us using the information provided in Section 8. We may need to verify your identity before fulfilling your request. You also have the right to lodge a complaint with a supervisory authority in your country of residence or where the alleged infringement occurred. The relevant supervisory authority in Germany is the Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)].
7. Cookie Policy
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. We use session cookies (which are deleted when you close your browser) and persistent cookies (which remain on your device for a longer period). These cookies may be used for essential website functionality, performance analysis, and marketing purposes (with your consent where required). You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.
8. Contact Information for Privacy Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
AI-Copilots
Gstaller Weg 36, D-82166 Gräfelfing, Germany
Email: privacy[at]ai-copilots.com
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post any revised Privacy Policy on our Website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Significant changes will be notified to you more prominently where required by law.